Terms of Service

1. Terms

www.alivewater.ca is the online store for the exhibition and sale of products through the Internet by World Living Water Systems Ltd. Before entering the online store and browsing our website, we invite you to consult the following terms of service, which apply specifically to the use of the online store of Alive Water, located at alivewater.ca.

Make sure that you agree to the following terms of service because any transaction with us through the above website www.alivewater.ca is governed by the following terms and your transaction with us implies acceptance of these terms.

Alive Water reserves the right to unilaterally modify or renew these terms of service of transactions made through its online store. Alive Water undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this e-shop. It is clarified that the change of terms does not cover orders that you have already placed.

2. Continuous Information & Products

Alive Water is committed to the completeness and validity of the information listed on the website of www.alivewater.ca, both in terms of the existence of the essential features that are described on a case-by-case basis for each product available, and for the accuracy of the information provided. Concerning the services provided by the online store of Alive Water, services, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the operation of the website due to n force majeure.

3. Responsibility

Framework guarantees timely information to end consumers about their unavailability. The online store of Alive Water is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, Alive Water has no responsibility for the actions or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.

4. Rights of Intellectual Property

The website alivewater.ca is the official website of Alive Water. The entire content of the websites, posted by Alive Water, including images, graphics, photos, drawings, designs, texts, services and products provided is the intellectual property of Alive Water and is protected under the relevant provisions of Greek law and European law. contracts. The names, images, logos and badges that represent Alive Water and /or its online store and /or third parties contracted with them as well as their products or services, are exclusive trademarks and distinctive features of Alive Water and / or of www.alivewater.ca and / or the above third parties and are protected by EU and international laws on trademarks and industrial and intellectual property and unfair competition.

In any case, their appearance and display on the websites www.alivewater.ca should in no way be construed as a transfer or assignment of their license or right of use.

5. Lawful Use

The users of the websites alivewater.ca accept that they will not use the online store of Alive Water for sending, posting, sending by e-mail or transmission in other ways of any content that is illegal, harmful, threatening, offensive, annoying, defamatory, defamatory, vulgar, obscene, libel, is a violation of someone else’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, may harm minors in any way, is not entitled to me issued in accordance with the law or contractual or managerial relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of employment or covered in confidentiality agreements), infringes any patent, trademark, trade secret, copyright or otherwise. third party property rights, contains software viruses or any other code, files or programs, designed to interrupt, cause damage, etc. Inversion or obstruction of the operation of any software or computer material, intentionally or unintentionally violates applicable community law and its provisions, may harass third parties in any way and any content used to collect or store personal data.

6. Safety

Alive Water recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information related to your personal information and transactions is secure and confidential. The security of the online store of Alive Water is achieved by the following methods:

Customer Recognition

There are two codes used for your identification: the E-mail code (us-mail or username) and the Personal Secret Security Code (password), which provide you with absolute security in your personal information every time you register them.
You are given the opportunity to change your Personal Secret Security Code (password) and your e-mail address as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage, you must notify us immediately, otherwise the online store of Alive Water is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily detectable passwords (i.e. date of birth). We also suggest that you use not only letters and numbers but also symbols and password creation.

Ensuring the Confidentiality of the Transfer of Your Personal Data

We use the SSL-128bit encryption protocol to ensure the confidentiality of data transfer. The system has been certified by Verisign, which specializes in transaction security.

Automatic disconnection

If there is no activity for 20 minutes, the members of the online store of Alive Water are automatically disconnected from the site.

Controlled access (firewall)

Access to the systems of Alive Water (servers) is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential information and information of the company.


The Alive Water system first decrypts the information it receives using the same key (predefined at the beginning of your connection to the service) and then processes it. The systems of Alive Water send you information following the same encryption process.

At any point on the site you enter personal data (password, addresses, telephone numbers, credit cards, etc.) there is 128-bit SSL encryption.

Encryption is essentially a way of encrypting information until it reaches its specific recipient, who will be able to decode it using the appropriate key. When ordering and if the user / customer is connected to the username and personal code in the online store of Alive Water, all communication between your computer and Alive Water systems is encrypted using a 128 bits key. That is, each time you send information to the system, your browser first encrypts it using a 128 bits key and then sends it to the system.

The Alive Water system first decrypts the information it receives using the same key (predefined at the beginning of your connection to the service) and then processes it. The systems of Alive Water send you information following the same encryption process.

Confidential Transactions

Compliance with confidentiality is self-evident. The same basic principles that govern classic transactions apply in the case of e-commerce. All information transmitted by the user / member to Alive Water is confidential and Alive Water has taken all the necessary measures to use them only to the extent that this is deemed necessary in the context of the services provided. Some of the measures taken are as follows:

Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.

Alive Water does not disclose the details of customers and their transactions unless authorized in writing by you or required to do so by a court order or other public authority.

In case Alive Water uses third parties to support its systems, it takes care to ensure confidentiality. Failure to comply with the provisions of Chapter 7 hereof, concerning Personal Data, you may request any information held about you as well as their correction in case you can substantiate the existence of an error.

For your own safety, you should also handle all information provided by the service as confidential and confidential and not disclose it to third parties.

7. Protection of Personal Data

During your visit to the pages of alivewater.ca you may be asked to state your personal information concerning you (name, surname, email address, product shipping address, etc.) as a rule so that we can process your orders or to we provide our services. Any personal data that you declare anywhere on the pages and services of the websites www.alivewater.ca, are kept exclusively for reasons related to your transactions with us, the improvement of the provided services and the assurance of the operation of the respective service and not may be used by any third party (except where provided by law to the competent authorities only).

In any case, the employees of Alive Water who have access to your personal data are specific and the access of persons without authorization to your personal data is prohibited. Every reasonable step has been taken to secure your data. Your personal information in extremely rare and special cases may be disclosed to Alive Water companies, in order to support, promote and execute your transaction with us, but always under conditions that fully ensure that your personal information is not suffer any illegal processing.

For any question or suggestion or statement related to these issues, please contact us using the special contact form provided at the following link: https://www.alivewater.ca/contact-us/

At any time, the user reserves the right to update or object to the further processing of his data in accordance with the current legislation for the protection of personal data.

Here, you can see in detail the Privacy Policy of Alive Water.

8. Purchase of Products

Our goal is to reach the final product with 3 clicks. If you are looking for something specific, use the “smart” search, which will lead you directly to your specific choice.

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

The service may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

“Alive Water” makes every effort to provide high quality services. However, cases of errors in prices and secondary products cannot be ruled out and it cannot be ensured that there will be no interruption of the website or “human” errors when updating / stating the price of a product. For the safety and effectiveness of your purchases we invite you if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with your order to contact the Customer Service Department via of the e-mail form of the website.

After registering your order you will receive an automated e-mail which will state the details of your order. After processing the order from the online shopping department of Alive Water, you will receive the second and confirmation e-mail with the products that will be sent to you. From this point on, the contract between us is concluded.

As your order progresses, you will receive a series of automated e-mails, which will indicate the progress of the order. These messages are as follows:

Order processing: When your order has been received by a partner of our company who checks it for its accuracy.

Picking situation: Your order is in the process of collecting products in our warehouse.

Pricing: The products of the order have been collected and have been launched for shipment to your place.

Partial pricing: None of the products in your order have been collected and are pending. The products mentioned in the e-mail will be delivered to you.

Canceled: Your order has been canceled after your request or poor communication with you for confirmation.

In case a pending issue arises in your order, then you will be sent a corresponding e-mail. Alternatively, we will contact you at the telephone numbers you have given us during the registration or registration of the order on our site.

There is no way to disable these updates, the sending of which is a prerequisite for the proper development of your order. We invite you to take care of these e-mails so that they can reach you and keep them throughout our transaction. It is your responsibility, if you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay. Your products will be delivered as soon as possible and, in a time, not exceeding thirty days from the conclusion of the contract. Exceptions are products with Status of Delivery (status) Pre-orders, Expected Soon and Upon order, for which there is a separate delivery update.

9. Payment Methods
a) Payment by Credit Card:

Credit Card Payment: Alive Water online store accepts all Visa, Mastercard, American Express and DINERS credit cards. Your online store transactions are protected by top online security systems which guarantee a secure transaction environment in most of the world’s 500 largest companies. For purchases with your credit card, follow the instructions in our online store. You will be asked to fill in the order form and the number and expiration date as well as the 3-digit number (CVV) listed on the back of your credit card. In case you choose to pay by credit card, you must be present upon receipt of your order with your credit card and your ID. In this case (i.e. credit card payment) it is not allowed to receive the order from a third party who displays the credit card and wishes to pay with it for you. In case the order is made on the data and on behalf of the company then the credit card you use must be corporate. That is, it has been issued to the data of the respective company. The recipient of the corporate credit card, with his card and ID, must also be present upon receipt of the order.

b) Payment via PayPal

By choosing PayPal as a payment method, you are automatically transferred to the PayPal page for the transaction and payment of the order. PayPal is the most well-known, secure and reliable intermediary for online transactions. If you do not have a PayPal account, you can register here using the debit your credit or debit card or through your bank account.

Transactions made via PayPal relate exclusively to customer service and are not combined with other payment methods. For questions and information about payments you can transfer here. PayPal transactions are governed by the PayPal Terms & Conditions. More information here.

c) Payment via Klarna

By choosing Klarna as a payment method, you are automatically transferred to the Klarna page for the transaction and payment of the order

Payment information is processed securely by Klarna. All transactions take place via secure connections, protected with the latest industry standard security protocols.

Klarna offers the innovative option of interest free installments*. Pay in 4 bi-weekly installments option that works on orders as low as $35. Customer can use a debit or credit card for this option. We accept all major debit and credit cards, including American Express and Discover.

*No added costs or hidden fees.

Payments cannot be made by telephone or bank transfer.

10. News Email (Newsletters)

1. The box periodically sends informative emails.
2. The framework is not responsible if the newsletters are not delivered to their destination, although it makes every effort with ISP’s (Internet Service providers) for delivery
3. Newsletters can end up in the spam folder, so please check regularly that they are not stored there
4. Put the sending address of the news frame [at] alivewater.ca in your safe list
5. In case you wish to no longer receive informative newsletter or you wish to be deleted altogether from the system of sending you can inform us using the contact form of the site.
6. The box uses a provider (3rd party company) to identify (tracking) the recipients of the newsletter. Does not deliver to 3rd party information about name, surname, home address
7. The information from Alive Water, is made only if you choose it and for as long as you wish. On the contrary, in case you have placed an order with Alive Water, using our site, we send automated information messages (email) regarding the progress of your order. There is no way to disable these updates, the sending of which is a prerequisite for the proper development of your order. We invite you to take care of these e-mails so that they can reach you and keep them throughout our transaction.

It is your responsibility, if you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay.

11. Dispute Resolution

“Alive Water” gives special importance to serving the needs of consumers and solving any problems they have from their transactions with us. However, in case we are unable to fully resolve any issues you may have and consider that to some extent any of your rights are infringed by our transactions, you may seek to resolve any disputes by resorting to the Electronic Dispute Resolution Platform (HED) as provided in Article 14 of Regulation 524/2013. You can submit any dispute you may have to HED.